We offer a 30 day return policy for items that are unused and unopened. Edible and consumable products are prohibited to be returned.
Customer satisfaction is so important to PurfectCatSupply.com. We stand behind our Cat Products and guarantee there performance. Our cat products and accessories can be returned if you are not 100% satisfied minus a fifteen percent restocking fee. Unfortunately, we can not accept returns on edible items.
PurfectCatSupply.com requires that every item returned have a vaild RMA number. You can obtain your RMA using the contact form. Any and all shipping costs/charges, shipping surcharges, gift wrapping fees and/or any restocking fees are Non-Refundable. The return shipping fees are the customer's responsiblity. Please allow for 7 business days for PurfectCatSupply.com to receive, process and inspect the returned item. After the package been processed PurfectCatSupply.com will refund your account accordingly.
Do not return the merchandise without contacting us. Please save the item, box and all of the original packing supplies and contact us within 24 hours of delivery for instructions. We will file a claim with our shipping company and send a replacement as soon as we obtain a claim approval number, usually within 48-72 hours.
Please contacting us within 48 hours of receipt of package to advise us of the incorrect items. We will strive to correct this problem as soon as possible.