FAQs
What methods of payment do you accept?
We currently accept Mastercard, Visa, and Discover through our secure online payment gateway. You can also pay via Google Checkout or Paypal.How can I contact Purfect Cat Supply?
Purfect Cat Supply is dedicated to providing our customers with excellent customer service.
Here to meet your every need, our experts can be reached two easy ways:
Email Purfect Cat Supply
Phone: Toll Free- 866-343-5205
How do I place an order?
It's easy and secure! Just place the product(s) you wish to order in your shopping cart by clicking on the “add to my cart” button located on each product page. When you're ready to complete your order, click Checkout on the upper right hand corner of our site. Then follow the easy instructions on completing your order, and select your payment option.
How do I Redeem Coupons or Free Shipping?
Occasionally, Purfect Cat Supply offers limited time coupons or free shipping available for use on our site. To enter a coupon code, simply enter this code during step 1 of the checkout process in the 'Coupon or Gift Card' field. If the coupon code is valid, your discount will be applied to the total and reflected on the following page. Only one coupon code is allowed per order.
Does Purfect Cat Supply Charge Sales Tax?
6.5% sales tax will only be collected on orders shipped to Florida addresses.
What do I do if I forgot the password to my account?
You can receive your password via email by clicing on the Your Account section of Purfect Cat Supply. Enter your email address in the ‘Forgot Your Password Section”. Your password will then be emailed to your email address where you can view your password and then log into your Purfect Cat Supply account. If you are still having problems logging into your account please contact us.
Need to change password, view order history or revise profile?
Sign into your account to view this information by clicking on theYour Account section of Purfect Cat Supply. Don’t have an account? Take a moment to Register and enjoy faster online checkouts, track your order and view your order history. If you are still having problems logging into your account please contact us.
How do I receive an order confirmation?
After you have submitted your order, you will receive an e-mail order confirmation to the e-mail address supplied during the checkout process. The order confirmation email will list all items purchased and the total that will be charged to your credit card.Your Order Number, Order History, Account Information, can all be obtained by logging into Your Account.
When will I receive a shipment confirmation?
When part or all of your order ships, you will receive and e-mail shipment confirmation to the e-mail address supplied during the checkout process. For more shipping information view our Shipping Policy.You can also track your order by logging into Your Account.